How to Send Website Assets (Images, Files, etc).

Modified on Thu, 11 May 2023 at 02:26 AM

The info below is also found at if you would like to book mark that page for future reference.

WebMaestra uses a custom Dropbox for ALL file sharing.

I do not use Google Drive, the support ticket system, or e-mail for file sharing.
This policy is the same for all clients for efficiency and security reasons.

How to Send Text Content and Code

Preferred: paste the text directly into the ticket it pertains to.

Acceptable, but may cost more:  PDF

Never acceptable:  A screenshot.

How to Send Screenshots

Screenshots are not preferred unless requested.

More helpful:  In the ticket, mention the issue and the browser and device it is occurring on. I will try to duplicate it on my end and ask for a screenshot if needed.

How to Send Images

Click here to send an image

Preferred File Types: JPG, JPEG, PNG

Acceptable but will cost more: GIF, PSD, PDF

Never accepted: AI

How to Send Video

Videos are large files and require special handling. Please ask in the ticket how I need the video delivered.

Videos that are not requested and uploaded to dropbox will be deleted immediately.

How to Send Other/Miscellaneous Files

File types: .mp4, mp3, .mov, Fonts, .xml, .csv, .pdf, .sql, .zip, etc.

 Click here to send 

What happens if I send files through the ticketing system?

WebMaestra's e-mail server is set to block most attachments for security purposes. 

If you send attachments through e-mail or the ticketing system, you will receive an automated e-mail directing you to these instructions. Please follow the instructions above :)

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article