The info below is also found at https://www.webmaestra.com/send if you would like to book mark that page for future reference.
I do not use Google Drive, the support ticket system, or e-mail for file sharing.
This policy is the same for all clients for efficiency and security reasons.
How to Send Text Content and Code
Preferred: paste the text directly into the ticket it pertains to.
Acceptable, but may cost more: PDF
Never acceptable: A screenshot.
How to Send Screenshots
Screenshots are not preferred unless requested.
More helpful: In the ticket, mention the issue and the browser and device it is occurring on. I will try to duplicate it on my end and ask for a screenshot if needed.
How to Send Images
Click here to send an image
Preferred File Types: JPG, JPEG, PNG
Acceptable but will cost more: GIF, PSD, PDF
Never accepted: AI
How to Send Video
Videos are large files and require special handling. Please ask in the ticket how I need the video delivered.
Videos that are not requested and uploaded to dropbox will be deleted immediately.
How to Send Other/Miscellaneous Files
File types: .mp4, mp3, .mov, Fonts, .xml, .csv, .pdf, .sql, .zip, etc.
What happens if I send files through the ticketing system?
WebMaestra's e-mail server is set to block most attachments for security purposes.
If you send attachments through e-mail or the ticketing system, you will receive an automated e-mail directing you to these instructions. Please follow the instructions above :)
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